SHIPPING & DELIVERY

Domestic shipping:

We aim to provide a convenient and efficient shipping experience for our customers. Please review the following details regarding our shipping policy:

1. Shipping Charges: We charge a flat fee of 200 INR for all courier shipments within India. This fee covers the cost of packaging, handling, and delivery of your order to your specified address.
2. Delivery Time: Once your order is confirmed and payment is received, we will process and ship your items within 14-21 days from our warehouse. The estimated delivery time will depend on your location and the courier partner’s service in your area. Please note that unexpected delays may occur due to unforeseen circumstances beyond our control.
3. Maximum and minimum shipping timeline: We take a minimum of 14 days and a maximum of 28 days to ship out orders.
4. Tracking Information: Once your order has been dispatched, we will provide you with a tracking number and the courier partner’s website link to track the progress of your shipment. You can use this information to monitor the status and estimated delivery date of your package.
5. Delivery Address: Please ensure that you provide accurate and complete delivery information during the checkout process. We will not be responsible for any delays or non-delivery due to incorrect or incomplete address details provided by the customer.
6. Delivery Attempts: Our courier partner will make multiple delivery attempts to ensure successful delivery of your package. If you are unavailable at the provided address during the delivery attempts, please contact the courier company directly to arrange an alternative delivery time or pickup from their facility.
7. Non-Serviceable Areas: In some cases, our courier partners may not offer delivery services to certain remote or inaccessible areas. If your delivery address falls within such an area, we will contact you to make alternate arrangements.

International Shipping:

For deliveries outside India, the charges will be based on the weight and volume of the product and the country of delivery. Shipping charges for other countries will be provided by our team on inquiry.

Maximum and minimum shipping timeline: We take a minimum of 14 days and a maximum of 28 days to ship out orders. Once shipped the shipment takes 4-6 working days to get delivered.

Please note we offer international shipping using the DDU (Delivered Duty Unpaid) basis. Here’s an explanation of how DDU shipping works:

1. What is DDU Shipping? DDU shipping means that we, as the seller, are responsible for delivering the package to your specified international destination. However, you, as the buyer, are responsible for any applicable duties, taxes, customs fees, or other charges imposed by your country’s customs authorities.
2. Delivery and Responsibility: We will arrange transportation and ensure that your package is delivered to the destination country. Once the package arrives, you will assume responsibility for customs clearance and paying any import-related fees. It is important to understand and comply with your country’s customs policies to facilitate a smooth clearance process.
3. Import Duties and Taxes: Upon arrival in your country, customs authorities may assess import duties, taxes, and other charges based on the value of the goods and the relevant customs regulations. These charges are determined by your country’s customs policies and are separate from the shipping charges you paid at checkout.
4. Customs Clearance: As the buyer, you will be responsible for providing the necessary information and documentation required for customs clearance. This may include completing customs forms, providing identification, and paying any applicable fees or deposits. It is recommended to stay informed about your country’s customs requirements to ensure a successful clearance process.
5. Communication and Assistance: Should you have any questions or encounter issues during the customs clearance process, it is important to reach out to your country’s customs authorities or consult a customs broker for guidance and support. They will provide the necessary information and assist you in navigating the customs procedures.
6. Additional Charges and Delays: Please be aware that customs clearance processes can vary from country to country, and there may be delays in the delivery of your package due to customs inspections or other regulatory procedures. Additionally, you should anticipate the possibility of incurring additional charges beyond the initial purchase price, such as import duties, taxes, or customs handling fees.

We strive to provide a seamless international shipping experience, and we will do our best to assist you throughout the process. However, it is important to understand and comply with your country’s customs regulations to ensure a smooth and successful delivery.

If you have any further questions or need additional information regarding our DDU shipping, please do not hesitate to contact our customer support team. We are here to help you.

Important Shipping Note:

 

1. 1. 1. Your Responsibility:We greatly appreciate your satisfaction, and to facilitate a seamless experience, we kindly ask for your assistance in promptly providing measurements for custom-made items. Please note that we cannot accept responsibility for any delays caused by late measurement submissions. The delivery date will commence from the date when measurements are confirmed. Once measurements are received, orders are pre-processed for fabric selection, dyeing, and other necessary arrangements. Therefore, orders cannot be cancelled in cases of delays in measurement submission.”
         1. 1. Estimated Delivery Dates: At VianahKids , we offer standard and express delivery options for your convenience. Please be aware that the delivery dates provided during checkout are estimates, not guarantees. And we process based on customer selection at checkout ( standard / express )
         
         
         1. 1. Factors Beyond Our Control: Delays in delivery can occasionally occur due to factors beyond our control, such as national holidays, logistical challenges, and delays with our logistics partners.
         
         
         1. 1. Custom-Made Items: For custom-made products, like tailored clothing, we rely on the measurements provided by you. Timely measurement submission is essential, as we can only begin the manufacturing process once we have your accurate measurements.

          

What are the shipping charges for orders within India and internationally, and what should customers keep in mind before placing an order?

The shipping costs for your order will depend on the shipping option you choose and the destination of your order. During the checkout process, you will be able to view the shipping costs for your order.

Shipping Charges for Orders Within India:We offer standard and express delivery options for our customers across India. Please refer to the following charges:

Standard Delivery (Flat Packaging):

 

• • • INR 99 on order below INR 3500
  
  
  • • INR 350 for orders Between INR 3501 – INR 8000
  
  
  • • INR 599 for orders Between INR 8000 – INR 15000
  
  
  • • INR 799 for orders Between INR 15001 – INR 22000
  
  
  • • INR 899 for orders Between INR 22001 – INR 30000
  
  
  • • INR 1200 for orders Between INR 30001 – INR 40000
  
  
  • INR 1500 on order above INR 40,0000

 

Standard Delivery (Box Packaging):

 

• • • INR 110 on order below INR 3500
  
  
  • • INR 450 for orders Between INR 3501 – INR 8000
  
  
  • • INR 799 for orders Between INR 8000 – INR 15000
  
  
  • • INR 999 for orders Between INR 15001 – INR 22000
  
  
  • • INR 1100 for orders Between INR 22001 – INR 30000
  
  
  • • INR 1499 for orders Between INR 30001 – INR 40000
  
  
  • INR 2000 on order above INR 40,0000

 

Express Delivery (Flat Packaging):

 

• • • INR 120 on orders below INR 3500.
  
  
  • • INR 550 on orders between INR 3501- INR 8000.
  
  
  • • INR 999 on orders between INR 8001- INR 15000.
  
  
  • • INR 1299 on orders between INR 15001-INR 22000.
  
  
  • • INR 1499 on orders between INR 22001- INR 30000.
  
  
  • • INR 2500 on orders between INR 30001- INR 40000.
  
  
  • INR 3500 on orders of INR 40001 and above.

 

Express Delivery (Box Packaging):

 

• • • INR 150 on orders below INR 3500.
  
  
  • • INR 650 on orders between INR 3501- INR 8000.
  
  
  • • INR 1200 on orders between INR 8001- INR 15000.
  
  
  • • INR 1699 on orders between INR 15001-INR 22000.
  
  
  • • INR 2000 on orders between INR 22001- INR 30000.
  
  
  • • INR 3999 on orders between INR 30001- INR 40000.
  
  
  • INR 4999 on orders of INR 40001 and above.

 

Shipping Charges for Orders Outside India: We offer standard and express delivery options for our international customers. Please refer to the following charges:

Standard Delivery Rates (Flat Packaging):

 

• • • INR 1999 on orders below INR 8999.
  
  
  • • INR 3999 on orders Between INR 9000 – INR 16000.
  
  
  • • INR 5500 on orders Between INR 16001 – INR 25000.
  
  
  • • INR 6999 on orders Between INR 25001 – INR 35000.
  
  
  • • INR 8999 on orders Between INR 35001 – INR 50000
  
  
  • INR 10999 on orders of INR 50001 and above.

 

Standard Delivery Rates (Flat Packaging):

 

• • • INR 2999 on orders below INR 8999.
  
  
  • • INR 5500 on orders Between INR 9000 – INR 16000.
  
  
  • • INR 6999 on orders Between INR 16001 – INR 25000.
  
  
  • • INR 10000 on orders Between INR 25001 – INR 35000.
  
  
  • • INR 12999 on orders Between INR 35001 – INR 50000
  
  
  • INR 15000 on orders of INR 50001 and above.

 

What is the difference between Flat / Box Packaging?

Flat Packaging:

Flat packaging is designed for customers who are comfortable receiving outfits that may appear squeezed and creased due to their voluminous and structured nature. Our outfits are not typically foldable due to their flair and structure. As a result, they tend to occupy more space when packed, in compliance with international logistics regulations. While flat packaging reduces volume, it may cause outfits to appear more compressed upon delivery.

However, we want to assure you that if you choose flat packaging, we provide continuous assistance to restore the dress to its original shape. We offer guidance through video tutorials via WhatsApp. This ensures that your outfit regains its intended appearance once you notify us and share an image of the dress.

Box Packaging:

Box packaging is an alternative option for customers who prefer their outfits to be packed in a way that minimizes compression. Even though the outfits in box packaging are still somewhat squeezed to reduce volume, they retain their shape better compared to flat packaging.

For customers who opt for box packaging and encounter any compression-related issues, we offer video assistance via WhatsApp to help them restore the dress to its intended shape. Simply notify us and share an image of the dress, and we’ll guide you through the process.

This way, we aim to provide the best possible experience, whether you choose flat or box packaging, by ensuring your outfit returns to its original condition with our assistance.

What is VianahKids.COM’s Delivery Policy? When will I receive my order??

The estimated delivery time for each product is displayed on the product page. Please take note of these dates before proceeding to checkout. Keep in mind that delivery timelines may vary based on your chosen delivery mode.

Factors Beyond Our Control: Several factors can affect the delivery timeline, which are beyond our control:

 

• • • Customs Hold: At times, orders may undergo customs inspections or holds, causing delays.
  
  
  • • National Holidays: Both in your country and the origin country, national holidays can impact order processing and delivery.
  
  
  • • Logistics Network Load: High demand or congestion in the logistics network can lead to delays.
  
  
  • Logistics Connection Issues: Problems with the logistics network or connections may occasionally cause delivery delays.

 

Third-Party Logistics: We partner with trusted third-party logistics companies (DHL, FedEx, ARAMEX for international orders, and BLUEDART, DTDC, DELHIVERY for domestic orders) to ensure secure and timely deliveries. We make every effort to coordinate effectively with our logistics partners for a smooth delivery experience.

Booking Orders with Margin: For the best experience, we recommend considering a margin of extra days when booking your orders. This allows for unforeseen delays due to factors mentioned above. Please be aware that there might be a day or two of delay due to these external factors.

Our Commitment: We are committed to making your shopping experience as smooth and convenient as possible. To ensure this:

 

• • • Estimated timelines are provided on product pages for your reference.
  
  
  • • While we strive for prompt deliveries, please understand that some hiccups may be beyond our control. We’re not responsible for deliveries affected by customs, natural occurrences, national holidays, transportation strikes, or additional fees once the package leaves our warehouse. We are not responsible any such delays from third party.
  
  
  • • We offer comprehensive tracking and tracing services through email and WhatsApp updates.
  
  
  • • Ensure that custom measurements and advance payments are accurate to avoid delays.
  
  
  • • While we aim for quick delivery, we cannot be held responsible for delays caused by courier services.
  
  
  • • Couriers may request ID or passport details (KYC), and it’s vital that the name matches the receiver’s ID.
  
  
  • If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us for assistance. We’re here to help!

 

What if my product doesn’t arrive on time?

We work hard to create and send your product as quickly as we can. We’ll also send you updates and tracking information by email and phone. But remember, the delivery times we mention are just guesses, and we can’t promise they’ll be exact.

Most of the time, your package will come either a little early or maybe a day or two late if there are any problems with the delivery.

If you think your package is stuck or you haven’t heard anything about it for a while, please tell us. We want to know so we can talk to the delivery people and find out what’s happening. We’ll keep you in the loop and work to fix things as fast as we can.

How  do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email. You will also be notified on wats app (recipient of delivery address) from our verified number for all details

How do I track my order?

Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

Why is it crucial to provide accurate and reachable contact information for the recipient during the ordering process?

Receiver Information:

 

1. 1. 1. It is essential to provide accurate phone details of the recipient of the parcel(delivery address to coordinate parcel delivery)
   
   
   1. 1. According to courier laws after Covid, the courier person will call and confirm all details before delivery.
   
   
   1. If the courier person does not receive any response on calls after three attempts, the courier will be considered as Return to Origin (RTO), and the customer will bear the charges for the same. The company will not be responsible for any refunds in such a situation.

 

Which trusted delivery partners do you use for shipping?

We take pride in partnering with trusted delivery services such as DHL, Blue Dart, and Aramex.

What taxes or fees should I expect to pay fo rorders delivered outside of India, and who is responsible for these charges?

For orders delivered outside of India, customers are responsible for paying any customs charges, taxes, or additional duties that may apply.

 

• • • Prices listed on Vianah Kids Couture’s website do not include any import duties or sales tax on orders delivered outside of India.
  
  
  • • As the recipient of the order, you must pay any necessary fees to release your order from your country’s customs authorities.
  
  
  • • Vianah Kids Couture has no control over these charges and cannot predict what they may be.
  
  
  • • Customs policies vary widely from country to country, so it’s best to contact the local customs office or their website for further information.
  
  
  • • When you place an order on Vianah Kids Couture’s website, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods. Top of Form
  
  
  • • Customers are responsible for any customs charges, taxes, or additional duties that may apply for orders outside India.
  
  
  • • Our prices do not include any import duties or sales tax for orders outside India.
  
  
  • • As the recipient of the order, you are responsible for paying any necessary fees to release your order from your country’s customs authorities.
  
  
  • • Vianah Kids Couture has no control over these charges and cannot predict what they may be.
  
  
  • • Customs policies vary widely from country to country, so we recommend contacting the local customs office or their website for further information.
  
  
  • • The bill will be provided with the package, showing the total invoice value, as we receive payment directly in the bank and cannot manipulate bills.
  
  
  • When you order from VianahKids.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.

 

Are there any duties and taxes?

For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. Vianah Kids Couture will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

What happens if I fail to pay local taxes for my shipment?

 

• • • If the customer fails to clear or fulfil the local customs requirements within 5 days from the date of arrival at the destination, the shipment will automatically be returned to the origin.
  
  
  • • If duty, taxes/VAT are levied, the customer must pay for delivery.
  
  
  • • If the consignee fails or denies to pay customs charges or any import fees, we reserve the right to instruct the delivery partner to ask to destroy the parcel kept on hold by the customs authorities of the receiving country to avoid any extra charges on us.
  
  
  • • We will notify the customer in such a scenario and take necessary steps to answer the authorities accordingly, but we will not refund any amount of purchase made in such cases.
  
  
  • • In case of failure to clear or fulfil local customs requirements, the actual charges charged by the shipping company will be cut from the amount paid by the customer or adjusted from the purchase made by the customer.
  
  
  • Please note that the title and risk of all products ordered by you and delivered to you shall pass on to you upon your receipt of the delivery thereof.

 

How does Vianah Kids Couture handle incorrector incomplete delivery addresses and RTO parcels?

 

• • • Vianah Kids Couture requests customers to provide accurate delivery addresses and phone numbers.
  
  
  • • The courier may call to confirm details before delivery as per courier laws. If there is no response, the parcel is considered RTO (returned to origin).
  
  
  • • In case of RTO parcels, Vianah Kids Couture charges to-and-fro shipping fees from the customer.
  
  
  • • Customers are responsible for providing complete and accurate delivery address details. Any mistakes or incomplete addresses may cause delivery delays or return of the parcel.
  
  
  • • Additional charges arising from incorrect or incomplete addresses are the customer’s responsibility. Vianah Kids Couture will not refund any amount in such situations.
  
  
  • • If a customer is not reachable, not available, or refuses delivery of the product, Vianah Kids Couture reserves the right to deduct RTO and other charges as per actuals borne by Vianah Kids Couture.
  
  
  • The product will be sent back only after the excess payment made by Vianah Kids Couture, with any additional shipping charges as per actuals.

 

What is the process to redirect an order after it has been submitted?

 

• • • If you wish to change the shipping address of your order, you can request an address replacement by contacting Vianah Kids Couture at vianahkidscouture@gmail.com with your order number details.
  
  
  • However, please note that once your order has been shipped, it is not possible to change the shipping address and shipping mode.

 

Can you deliver to P.O. boxes or freight forwarding addresses?

Vianah Kids Couture is currently unable to deliver to P.O. Boxes or freight forwarding addresses due to courier restrictions and delivery limitations. We recommend providing a physical address for the delivery of your order. If you have any concerns or questions about delivery addresses, please contact us at vianahkidscouture@gmail.com.

What should I do if I have not received my delivery’s tracking number?

After you place an order and it is shipped, you should receive an email containing the tracking number. If you have not received the tracking number or notice any discrepancies while tracking your delivery, you can contact the company’s what number at +919966009271 or email us at vianahkidscouture@gmail.com for further assistance

If you have any additional shipping relating queries, feel free to email us at vianahkidscouture@gmail.com call customer care at +919966009271 from Monday-Friday (10am-10pm IST).